When life becomes overwhelming, a little support can make an enormous difference. That’s something Bruce knows all too well. Recently, he received help through our Crisis Resilience Agents. He generously agreed to share his story, hoping it would encourage others to reach out when they need it.
For Bruce, challenges had been building quietly in the background. Rising household costs, health worries, and the strain of coping alone left him unsure where to turn. Bruce’s family, who live abroad, were determined to help from afar and began searching for the right support for their dad. That led them to our Agent Services and Claire Callaghan.
Once Bruce was connected with Claire, things quickly began to feel more manageable.
“It was proving really, really difficult to do the day-to-day stuff until Claire came into my life, and she has just changed my life so much I can’t tell you.”
“Life would have been much, much harder without Claire.”
Claire worked closely with Bruce to explore practical solutions, community services, and financial support that could ease the pressure he was under. She also helped him get a smart meter installed so he could better manage his energy use and provided a heated throw to help him stay warm affordably. These small but meaningful steps gave Bruce greater control over his bills and the reassurance that he didn’t have to face everything alone.
“Thanks to Claire, help is available, and you don’t have to manage alone.”
His experience is a reminder that reaching out for support can be the first step toward stability, confidence, and feeling less overwhelmed.
Our Household Support Agents offer friendly, confidential support tailored to each person’s needs, including:
- Access to advice and guidance
- Help finding local services or community support
- Signposting to financial help or grants
- Making sure you have what you need to stay warm, well, and supported
If Bruce’s story resonates with you or someone you know, please reach out. With the right support at the right time, things can get better. And you don’t have to face challenges alone.